FAQ

Downloading Files

When ordering digital downloads, once you have paid for your order please check your inbox where you’ll find an email that contains a link to download your files.

All download links are available for 72 hours from the time of your purchase then they will expire. If you are unable to download within the time limit or have problems downloading, please email me and include your purchase details including order number and order date and I’ll get back to you as soon as possible with a new download link.

All files are compressed into zip format so you will need an unzip program such as 7-zip to open them.

Recommendations for Downloading and Viewing Files on iPad

Use Dropbox App to transfer files from computer or laptop to iPad.

Use iZip for unzipping.

Use Documents 5 App for unzipping and reading.

Refunds and Returns

There are no refunds or returns offered on digital products.

Problems Downloading the Free PhotoArtFX Texture Template?

The PhotoArtFX Texture Template is available as a free download when you subscribe to the PhotoArtFX Newsletter.

Once you have completed the subscription process you will be redirected to a page on the PhotoArtFX website where you will find the download information. Using the download link on this page is the only way you will be able to download the files.

If you are not redirected successfully after the subscription process and were not able to download the files, you will need to unsubscribe from the newsletter the next time it is sent to you and then resubscribe so you can access the download. Alternatively you can subscribe to the newsletter using a different email address.

To ensure that you are successfully redirected after subscription, please disable any popup blockers or adblockers that may be activated on your browser.

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